1. Detailed description of goods and/or services.

Growthpoint Student Accommodation Holdings (RF) Ltd is a business in the student accommodation industry that provides student accommodation

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 business days and delivery confirmed by way of a confirmation email.

3. Refunds policy

The provision of accommodation and services by Growthpoint Student Accommodation Holdings (RF) Ltd is subject to availability. In cases of unavailability, Growthpoint Student Accommodation Holdings (RF) Ltd will refund the client in full within 30 days. Growthpoint Student Accommodation Holdings (RF) Ltd will not refund any application fee. Cancellation of accommodation is subject to Growthpoint Student Accommodation Holdings (RF) Ltd cancellation policy and the client will attract a 15% administration fee.

4. Customer Privacy policy

Growthpoint Student Accommodation Holdings (RF) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

5. Payment options accepted

Payment may be made via Visa and MasterCard.

6. Card acquiring and security

Card transactions will be acquired for Growthpoint Student Accommodation Holdings (RF) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by Growthpoint Student Accommodation Holdings (RF) Ltd separately from card details which are entered by the client on PayGate’s secure site.
For more detail on PayGate refer to www.paygate.co.za

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility

Growthpoint Student Accommodation Holdings (RF) Ltd takes responsibility for all aspects relating to the transaction including accommodation and services sold on this website, customer service and support, dispute resolution.

10. Country of domicile

This website is governed by the laws of South Africa and Growthpoint Student Accommodation Holdings (RF) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, The Place, 1 Sandton Drive, Sandton, Gauteng, 2196.

11. Variation

Growthpoint Student Accommodation Holdings (RF) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information

This website is run by Growthpoint Student Accommodation Holdings (RF) Ltd (private company) based in South Africa trading as Thrive Student Living and with registration number 2014/195480/06 and N Ndumi, LS Mateza, G Muchanya, EK de Klerk (Directors).

13. South Africa and Growthpoint Student Accommodation Holdings (RF) Ltd contact details

Company Physical Address: The Place, 1 Sandton Drive, Sandton, Gauteng, 2196
Email: [email protected]
Telephone: 0878200840